How to buy online with Camex German bank card
Go to your personal room, fill out online form or visit our Vake or Saburtalo branches. Our customer service operators will assist you.
Please, note that you can buy one item from one internet shop within one order.
Complete online form, provide requested information in all fields and click submit button at the end.
Fill in your balance (product price+internal shipping+commission fee). You can use calculator to calculate approximate order value. All orders will be calculated in Georgian Lari according to the commercial rate set by the Bank of Georgia on the day of placing the order.
In case you deposit insufficient funds on your balance the order cannot be completed and money will be returned to you.
In case the order is placed and processed by the online shop it will not be cancelled and money will not be returned to you.
In case of additional questions our customer service operators will contact you.
Important information about H&M
You can use only Camex credit card to shop at German H&M. All items purchased at H&M with your credit card will be refused by our warehouse and returned to the store.
How does Camex work
Creating an account
All customers having registered at our web-site will be automatically assigned sales tax-free address in the United States and an unique number which will be reflected in customer's personal room.
While shopping online you should indicate newly assigned US address and your unique room number in the shipping address field at the retailer's online store. As soon as you receive shipping confirmation email from the seller the package will be sent to the destination.
Filling out parcel declaration
If you have ordered goods from an online shop you must provide information electronically on our web-site. To submit information you will need tracking code from the courier company and invoice that proves the value of the goods. You should enter the tracking code in our system and fill out other fields of the declaration form including name of the online shop, value of the goods, quantity of items inside packaging. If the shop does not send a tracking code, the package info can only be uploaded in our system and reflected in your personal room after it's delivered to our US warehouse. By tracking your parcel you can check its location before it enters the warehouse.
You should fill out declaration form according to all parameters in your personal room. Besides, in case of shopping in German online stores you must upload the proof of the order payment in your personal room. All parcels without declaration and proof of payment will be held at the German warehouse unless the requested info is provided.
Declaration of package is necessary to provide fast and safe delivery of your shipment to the destination.
Warehouse responsibility and shipping
After the package is delivered to our warehouse it will be uploaded in your personal room. Clothing and shoes will be taken out of the mail package, and repacked to minimize its volume. After repacking the parcel, shipping price will be calculated and data uploaded in our system. You can track location and status of your packages in your personal room.
In German warehouse we provide repacking from original packaging to plastic bags to reduce its weight and volume (mainly clothing and shoes). We send electronics and fragile products in original packaging for safety reasons.
Any shipment delivered to Georgia is subject to customs control, All information, which is uploaded on our system about your package, will be processed by customs officer and approved in case all data is correct. To ensure accurate customs compliance and timely delivery of your goods to the pick-up location, you should fill out all necessary information timely to reduce the risk of delays and penalties and speeding up the clearance process.
Undeclared packages are detained at customs office unless all requested information is provided by the customer that complicates on-time delivery of the package to the destination.
Delivery to the destination
Once your package has cleared the customs it will be sent to our office for further distribution. You can either pickup your parcel or use our courier service for delivery.
What are our company priorities
- Lowest and flexible shipping rate;
- Two flights per week;
- Promo actions and discounts;
- US sales-tax free address;
- No dimensional weight on clothing and shoes;
- Shopping with U.S. bank credit card, providing Paypal service;
- Preparation of customs declaration;
- Free consultations, one-on-one support from our Answer Desk specialists;
- Online shopping assistance;
- Daily updated information on promo actions and discounts in online shops;
- Delivery service within city of Tbilisi;
- Regional offices in Batumi and Kutaisi;
- Different methods of payment.
(Please visit our Services page for detailed information)
How can I use Camex U.S. bank card
You should send the links of selected items to email@example.com. Our operators will calculate the total price and reply you within the same day. Please, visit our Vake Branch for completing the order. Please, do not make payment via your balance at your personal room, it can be used only for paying the shipping cost.
Some online shops are not secured. We will check out the safety of the retailer and inform you in case it doesn't seen trustworthy.
How is the package weight calculated
Shipping cost is based on volume versus actual weight of shipment. Dimensional weight reflects amount of space a package occupies in relation to its actual weight. If the dimensional weight exceeds the actual one, shipping cost will be calculated according to the dimensional weight. But if the actual weight exceeds the dimensional one, shipping cost will be calculated according to the actual weight.
What is dimensional weight and how is it calculated
The cost of the shipment may be affected by dimensional weight of the parcel in case it occupies more space in the aircraft, rather than the actual weight.
Dimensional weight is calculated according to the following formula:
- In case of measuring in centimeters: dimensional weight = length x width x height/6000
- In case of measuring in inches, dimensional weight = length x width x height/366
Use our calculator to determine the weight and shipping cost of your shipment.
What should we know while shopping online
You should always fill out all fields in shipping address while shopping online in order to make shippers provide accurate and complete shipment information on the shipping label including name/family Name, address, unique personal number. If the correct information is missing on the package label or it is incomplete we will not be responsible for on-time delivery of the package to Georgia. The procedure may prolong for an unlimited period of time until company identifies the receiver/customer.
What type of items cannot be shipped From USA?
Due to US export regulations and carrier restrictions, international shoppers are not able to export certain items. Before you buy items from the USA, please be sure they are not on this “Do Not Ship” list:
- Firearms, guns & accessories, including replicas
- Pneumatic weapon (except 4.55mm caliber, without cylinders)
- Arbalets/bow and arrow
- Optical laser target
- Explosives, fireworks, gun powder, flares or matches
- Toxicants and chemicals;
- Drugs (so-called bio aromatizers)
- Animals and birds and stuffed ones;
- Products composing of inflammable and dangerously explosive agents or liquids
- Vehicle oil, pumped balloon
- Vehicle airbags
- Shock absorbers
- Vehicle accumulators
- Any kind of seeds , plants, trees
If the special export license is enclosed with the product or invoice shows that the item you purchase can be shipped outside the US, no restrictions may apply.
Do not purchase equipment containing liquid or oil without consultations with our company specialists.
What is allowed to ship?
- little amount of foods
- alcoholic beverages up to 4 liters
- non-psychotropic medicines without prescriptions up to 10 boxes
- tobacco products up to 250 gr.
WHAT TYPE OF ITEMS CANNOT BE SHIPPED FROM GERMANY?
What are delivery procedures from online shop to our warehouse
Online shop sends the product to the shipping address indicated in the shipping field by the local mail couriers. Time of delivery depends on the origin, destination and shipping services. Packages are delivered within 1 to 7 days by local couriers. International shipping needs 1 or 2 weeks from Europe and up to 1 month from China. Delivery time may be prolonged by unexpected change of climate conditions or technical delays in shops or post offices.
We have no information about the package until it arrives in our US warehouse, therefore we accept no responsibility for it until it has been safely delivered to our warehouse. The information about your package will be uploaded in our system within 12-36 hours it enters our US warehouse and sent by the first available flight.
What we pay for local shipping
All online retailers use local postal services for internal shipping. Shipping rates are regulated under the terms and conditions signed between the retailer and the post office. In most cases local shipping cost varies within $4-7, but it may also be free. Local shipping is also regulated by discount promo codes or coupon free codes. Scheduled delivery time depends on origin, destination and shipping service you choose. You can view the detailed information on the store's web-site, please check FAQ or contact customer service.
How can I edit my personal information?
One you have registered at our web-site you agree to company terms and provisions. You should provide correct contact information to enable our company ensure efficient and fast delivery of your parcels.
If you wish to change your contact information, you should go to your personal room and click on "Edit Profile" button on top left side of the page.
What is estimate time of delivery and distribution schedule
Shipments are sent from the United Stated to Georgia twice a week: on Tuesday and Friday.
- Packages that are delivered to our US warehouse on Monday and Tuesday are sent to Georgia on Tuesday
- Packages that are delivered to our US warehouse on Wednesday, Thursday and Friday are sent to Georgia on Friday
US warehouse works from Monday through Friday. The time of delivery from USA to Georgia is 4-7 Days.
The parcels are distributed from Tbilisi offices on Wednesday and Thursday.
Packages are sent to regional offices on Thursday and distributed on Friday.
Shipments are sent from Germany to Georgia once a week: on Friday
- Packages that are delivered to our German warehouse from Monday till Thursday 10 am are sent to Georgia on Friday and delivered to Tbilisi on Monday.
The parcels are distributed from Tbilisi offices on Tuesdays.
Why it is necessary to fill in a package information in the personal room
All packages entering Georgia are subject to customs control. In order to avoid delay, it is necessary to place the accurate information (declaration) about packages in your personal room. Package declaration should be made immediately upon the package enters the US warehouse to avoid any type of delay and ambiguity.
You may fill in declaration in your personal room as soon as the seller sends you a tracking code.
If the seller provides you with a tracking code in advance, you should enter the information in your personal room before the parcel is delivered to our US warehouse and relevant tracking number assigned by our Company. Accuracy and correctness of the data causes the uninterrupted performance of service.
The Customer shall be registered only once, by indicating his ID number.
How to choose pickup office in my personal room
- You can choose the pickup office by checking the box in your personal room before the parcel arrives in Georgia.
- If you want to pickup the parcel permanently from the same office, you should select the pickup office from the settings - editing my profile in address form.
- If your parcel has a status "on the way" and you have not selected the pickup office, your parcel will automatically be sent to Saburtalo branch.
What should we know about customs clearance
Package(s) are subject to customs clearance if
- Value of the item purchased in one online store (unit or total price) exceeds 300 GEL;
- There are 3 or more similar items in a package.
- Total weight of the package is above 30 kg.
Mega markets like Amazon, eBay, Walmart having the general payment system is considered as one shop. The customs value for the goods exceeding 300 GEL corresponds to the value of the goods including all the costs incurred (commercial price, transport, insurance) and 18 % VAT added. The customs value is calculated by the date of its delivery to the customs service, according to the exchange rate established by the National Bank of Georgia. No customs duty need to be paid id the value of parcel doesn't exceed 300 Georgian Lari.
Customs value declaration will be prepared by our company specialist and handed over to the customer together with the shipped parcel.
We are able to provide timely and accurate transmission of documents directly to our customs to avoid delays of the shipments.
Customs value should be paid within 30 calendar days upon the receipt of declaration in any commercial bank of Georgia.
Please, keep in mind that if you buy a product in other country than United States with a value over $200 and ship to the United States, it will be subject to customs clearance while entering the US.
Any product which is imported to Germany from non-European country and value of which exceeds 22 EUR is subject to customs clearance. We can arrange the customs procedures on behalf of our customers. The customs fee is 29% from the product's total value. Service fee is 10 EUR for Germany.
How parcel delivery works?
Parcels will be handed over to the registered customer (Identity card or passport shall be provided upon pickup of the parcel). If Customer wants another person to pickup his parcel from the office, he has to send notification at firstname.lastname@example.org) from the system registered e-mail, by indicating the tracking number of the package and personal data of the receiver. The Power of Attorney (Proxy) is also acceptable.
Due to safety reasons any parameters except personal email may be changed in our system.
All refund claims can be made either in writing, email, live chat or via telephone. If your shipment is delivered to our US warehouse and and has an authorized signature, but have not been uploaded in your personal room within 1 month, you can request refund. You must make your inquiry within 30 days of the mailing date. We do this by General Terms and Conditions of the Agreement.
It is possible that US warehouse receives damaged or incomplete or empty parcel. If the damage or loss is visible we will not accept the parcel and notify the customer about it.
In case of invisible or concealed damage or loss we are not accountable for such parcels. We are not responsible for the packages
- if they are not packed properly by the seller
- if they have been delivered to another US address by the post services
- if the purchase is made at ebay, or any other auctions or a seller is an individual
- if the item is pre-owned or refubrished
In case the package contains any kind of liquid, oil or belongs to fragile items, please contact our specialists before making the purchase.
We are not responsible if the delay, confiscation of the shipment is made by the customs service or any other state authorities due to the inner content of the shipment, and/or incorrectly declared documents or failure to pay the customs value by the customer.
In case of loss and/or damage of shipment by the company’s fault, we bear responsibility to refund it. The amount of remuneration will be determined by the value of products which is shown is the invoice but not exceeding the amount having declared by the customer in the declaration form.
We will not be accountable for the parcels that are not signed upon delivery by an authorized company representative.
Shipments which will not be picked up from our Tbilisi or regional offices within 90 (ninety) days shall be considered as company's or state property.
What should we know about USPS
Most of the US online retailers use USPS shipping USPS postage rates offer low-cost mailing and shipping prices for domestic & international, however everyone should know that mail delivery errors occur in USPS operation. What should customers know about the USPS mail delivery? Parcels are not actually delivered to the destination on Saturday, but proof of delivery is signed electronically. Actual date of delivery is Monday. Therefore the tracking status "delivered” can be really confusing to customers.
If you have additional shipping optionsavailable please, always choose UPS or DHL. FedEx sometimes pay the USPS to deliver items to destination. Therefore your package may be delivered 1 or 2 days late.